Frequently Asked Questions

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MY ACCOUNT

How do I get a Deerfield Library card?

Deerfield residents can obtain a library card upon display of a valid government issued photo-I.D. and proof of their current address within incorporated Deerfield. Residents of Riverwoods, Bannockburn, and unincorporated Deerfield are not taxed for library services, but may choose to purchase them. Purchased card-holders are entitled to the same services as taxed card-holders.

Can a family member pick up my reserved Library material?

Patron account security and confidentiality are of the utmost importance to us here at the Deerfield Public Library. Because of this, items that are placed on reserve are attached specifically to the account of the patron placing the hold, and can ONLY be checked out using that patron’s library card. If you wish to send a family member to pick up an item on reserve for you, they must have your library card with them in order to do so.

Can I use my Deerfield Library card at other libraries?

Yes, your Deerfield Public Library card can be used at other libraries in Illinois as well! In order to register at other libraries as a reciprocal borrower, you must have a current Deerfield Pubic Library account in good standing. When registering at other libraries as a reciprocal borrower, be prepared to present them with your Deerfield Library card, and a valid government issued photo-I.D.

How can I access my account from home/How can I see what is on my account?

For your convenience, we offer multiple ways to access your library account without having to leave the comforts of home. Your account information can be obtained by clicking on “My Account & Catalog.” By accessing your online account, you can search and place holds on items, view and renew materials currently checked out, and even rate and review items. We also have a mobile app that allows you unlimited access to your account from your mobile device with some convenient extras such as the ability to scan the barcode of any book to see if we currently carry the item in our collection.

To download our mobile app, visit the App Store of your Apple or Android device or visit this site on your mobile browser. You will need your library card barcode in order to access your account online or through our app. Of course, if you simply need to renew items, or have specific questions or issues, feel free to give us a call at (847)945-3311.

Can I receive an email when my items are due?

In order to best accommodate our patrons, we offer either phone or email notifications based on preference. If you would prefer to receive email notifications (in which you would be notified of upcoming due dates, overdues, and item reserves) simply inform a member of our patron services staff, and we will set it up for you.

LIBRARY POLICY

How long do my items check out for (i.e., loan periods)?
Books/Magazines:

  • New Release: 7 days
  • Adult/Youth: 21 days
  • Book Group Collection: 6 weeks
  • Adult/Teen/Youth Magazines: 7 days

Audiobooks/Playaways:

  • Youth/Teen/Adult: 21 days

Films/TV Shows/ Video Games/Music CD’s:

  • Adult Feature Films: 3 days -Family Feature Films: 7 days
  • Adult/Family Non-Fiction Films: 7 days
  • TV Shows: 14 days
  • Video Games: 7 days
  • Adult/Youth Music CD’s: 7 days
  • E-Media Downloads: 7, 14, or 21 days

How do I renew my items? How many times can I renew them?

Items can be renewed from home by accessing your account via the website or mobile app, or by calling the library during our normal business hours. Items can also be renewed at the library by using our self-check-out stations or by visiting the patron services desk. All items qualify for renewal with the exception of New Adult/Family Feature Films, New Adult/Family Non-Fiction Films, and E-Media Downloads. Items can be renewed two times as long as the item is not on hold for another patron.

How much are overdue and lost item fines?

Late Fees:
Books/Music CD’s/Audiobooks/Playaways: 20¢ per day (maximum $5.00)
Magazines: 20¢ per day (maximum $5.00)
Films/TV Shows/Video Games: $1.00 per day (maximum $10.00)
E-Media Downloads do not accrue overdue fines.
Lost Items: A borrower has up to 90 days to search for misplaced items before being required to pay for the replacement costs. Replacement costs vary depending on the item in question. Fees may be paid before the end of the three-month period; however NO REFUNDS WILL BE GRANTED FOR FOUND ITEMS. The Library does not accept donations of like items in lieu of payment.

How do I let the Library know I have moved or changed my phone number?

Maintaining accurate patron account and contact information is vital to us, so we ask that if there have been any changes to your current address, telephone number, or email address you notify us right away so we are able to update your account accordingly. We do ask that you visit the library in-person, with your library card, and government issued photo-I.D. to make any changes to your contact information or update your phone number and/or email on our website under “My Account”. If you have moved, we will also need proof of your new address in the form of a government issued photo-I.D. or a utility bill with your name and new address on it.

FACILITY SERVICES

Does the Library have wireless access for my laptop?

Yes, the library offers free Wi-Fi to all library patrons that can be accessed by your laptop or mobile device.

Can I print from my laptop?

Yes, patrons can actually print remotely from their laptop in the library, or even from home! Simply visit our website at www.deerfieldlibrary.org and click on the link that says “Remote Printing” (or just click on the picture of a printer) then follow the step by step instructions. Print jobs that have been sent to our print release station will remain there for up to 4 hours.

How can I book a meeting room or study room at the Library?

We have three meeting rooms available for use by not-for-profit groups. Each seats about 35, with the ability to expand into one large and welcoming space. Technology includes hearing assistance, projectors and sound system, and other amenities. Study rooms, seating 2-6 people, are available on a first-come, first-served basis. Click here for full details.